Business Internet Connections:Faster vs. More Reliable - Which is Better?
Businesses need highly reliable Internet access.
But now there are many different options to choose from when it comes to connecting your office to the Internet. Do you need a "pure" Internet connection with as much speed as possible? Or do you need a "managed" Internet connection where someone monitors the integrity of your connection at all times?
These are not easy decisions to make. Our experience is that for their first "real" Internet connection, most businesses opt for the cheapest possible connection. This works for awhile until something goes wrong, at which point the quality of the technical support starts to become more important.
But a more reliable Internet connection, or one that comes with a higher level of support, often has a significantly higher monthly service charge than a faster or more heavily advertised Internet connection. How do businesses justify spending more money on an Internet connection with less bandwidth?
We have been down this path many times with numerous ISPs. Our conclusion over 12 years of testing and evaluation is that the quality of support and the degree of care applied to your account is overwhelmingly the most important factor when selecting an ISP.
Perhaps the most succinct and memorable way to put this is:
"You don't simply pay money for your Internet connection to work, you pay money to have people who care and who will respond quickly when something goes wrong."
Update: May, 2007
True Blade recently worked with a client in Manhattan to deploy Cogent Communications' fiber-optic based Internet service. The result has been outstanding speed and high reliability. Our experiences with this service plus Verizon's FiOS (below) reinforce to us that fiber-optic based Internet services are the most reliable choice we can recommend.
Update: January, 2006
Both of True Blade's principals are now using Verizon's FiOS Service at our residences. FiOS is a true fiber-optic based Internet access service with significantly increased bandwidth and reliability over other Internet access services. It is not yet being rolled out to businesses, but when it is we will likely encourage our clients to sign up.